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Thursday 29 April 2010

At World Challenge customers are more important than costs

While many travel companies left their customers stranded all over the world with no financial help, we at World Challenge were quick to ensure anyone under their care affected by the recent air traffic disruptions was very well looked after. The wellbeing and happiness of our customers comes first and foremost to us.

All customers were put up in 4* accommodation, all expenses paid and organised daily excursions. In addition to this the teams were wired out ‘pocket money' to cover costs of internet access, laundry and occasional treats.

We thought we'd share some of the positive feedback we've had from parents:

“I would just like to send my huge thanks to your world challenge team, for the way they handled the Morocco expeditions and the various 'unusual' problems they faced. Special thanks to the actual leaders, as the care and guidance they gave the girls was exceptional, but also thanks to the team at home, they kept us updated, and no question was too small. Please thank everyone involved, I am very impressed with your World Challenge team and will not hesitate to recommend them in the future. I will certainly be giving my other children the chance to have such a fabulous experience.”
Kind regards,
Parent
Morocco expedition


Hi there,
Just wanted to thank you all for your help and phone calls keeping us as parents informed while the children are stuck out in morocco. I have finally received an email from my daughter who seems to be having a great time and sounds like being well looked after. Cant wait to here all about the adventure when they finally return
Thank you again,
Parent
Morocco expedition


Hello,
We would like to offer our sincere thanks to the staff of both the school and World Challenge for the excellent welfare provided to our daughter during the recent Morocco trip. She has returned home in great spirits and we felt confident in her safety and wellbeing throughout the entire extended trip! We were very disappointed to read the negative comments from another parent in the article in Tuesday’s Evening Echo and we shall be writing to them accordingly in an effort to put the record straight. Please pass on our sincere thanks to all involved - we would recommend these trips whole-heartedly to any pupils contemplating such a challenge in the future.

Sincerely,
Parents
Morocco expedition